Refund policy

Return and Refund Policy

This Policy was last updated in the year 2025

Thank you for shopping at INDORAAGA.COM

The following terms are applicable for any products that You purchased with Us.

Your Satisfaction Matters: We provide hassle-free Return Support!

We understand that sometimes a purchase may not meet your expectations. If you find yourself unhappy with the product you received, our friendly support team is just a message away via WhatsApp or email. Provide your order ID or phone number for a swift resolution. You can find our contact details at our Contact Us page. 

  • Condition: Ensure the item is in its original packaging and in perfect, unused condition. 
  • Timeframe: You have a 48-hour window from the time of delivery to initiate a return for an exchange or a full refund. The 48-hour limit is in place to maintain fairness and prevent misuse before returning the item. 
  • Note: As a standard practice, only shipping costs are non-refundable. A short 30-seconds video explaining the reason for return or exchange can fasten the approval process and make the entire process transparent. 
  • Assurance: Your feedback matters, and we are dedicated to promptly addressing and resolving any concerns. Rest easy knowing you're in safe hands. 

For detailed return acceptance for 14 days period, please read below:

Whenever You purchase order or send an order as gift from us We invite You to review our policy on refunds and returns in advance to receiving your order delivered.

If You received Your order that seems damaged, please contact our support team via phone followed by an email to file a claim. Whenever a new order is received by You, we strongly recommend you to do a full unboxing right from the outermost cover till the received product is inspected as a single uncut video. In such cases of an uncut video with clear witness, we offer free replacement options post observation of the video proof.  Please save all packaging materials and damaged goods before filing a claim. A single uncut video of the unboxing is important to initiate a claim. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to INDO RAAGA.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to INDORAAGA.COM, accessible from https://indoraaga.com/
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting our contact us page on our website: https://indoraaga.com/
  • By sending us an email: support@indoraaga.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet any of the above return conditions or that which we may find appropriate on a case-to-case basis at our sole discretion.

IMPORTANT: If You received Your Order damaged, please contact the shipment carrier to file a claim. We strongly recommend you to do a full unboxing right from the outermost cover till the received product is inspected as a single uncut video. In such cases, we offer free replacement options post observation of the video proof.  Please save all packaging materials and damaged goods before filing a claim. A single uncut video of the unboxing is important to initiate a claim. 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the respective address mentioned in our Contact section of the website.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

IMPORTANT: If You received Your Order damaged, please contact the shipment carrier to file a claim. We strongly recommend you to do a full unboxing right from the outermost cover till the received product is inspected as a single uncut video. In such cases, we offer free replacement options post observation of the video proof.  Please save all packaging materials and damaged goods before filing a claim. A single uncut video of the unboxing is important to initiate a claim. 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, Subjected to our sole discretion, You’ll receive a gift credit for the value of your return whenever applicable. Once the returned product is received, a gift coupon certificate will be mailed to You, if applicable.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver, whenever applicable which is subjected to our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting our Contact page on our website: https://indoraaga.com/
  • By sending us an email: “support@indoraaga.com”Â